Unit4 Achieves Global ISO Certification Expansion
Unit4 is committed to maintaining high standards in both quality management and information security. We're excited to announce that our journey toward global certification has reached a significant milestone.
We are now certified globally to ISO 9001 (Quality) and ISO 27001 (Security), internationally recognized standards that are externally audited.
This latest development is the culmination of our continued expansion of certifications, which now formally cover the entire company across all functions and regions.
Expanding Our Certification Framework
Before 2022, Unit4 had localized certifications focused primarily on operations. As Unit4 grew and evolved, so did our approach to quality and security management.
In 2023, we unified these local certifications into a global Information Security Management System (ISMS), extending its coverage to include not only our operational teams but also our R&D teams.
Now, in 2024, we’ve taken the next major step. We’ve expanded our UK Quality Framework to cover the entire organization and extended our global ISMS to encompass the whole company.
This expansion ensures that all teams across all regions and departments operate under the same robust quality and security standards.
This holistic approach reinforces our dedication to continuous improvement, operational efficiency, and comprehensive data security. We are proud to now offer a unified standard that delivers enhanced value and trust to our customers worldwide.
What are ISO9001 Quality and ISO27001 Security?
ISO 9001: Quality Management
ISO 9001 is an internationally recognized standard that specifies the requirements for a quality management system. It is designed to help organizations ensure that they consistently meet customer and regulatory requirements and enhance customer satisfaction through continuous improvement.
Key aspects of ISO 9001
- Emphasizes understanding customer needs and striving to exceed their expectations.
- Ensures top management is involved and committed to quality improvement, providing clear objectives and direction.
- Involves employees at all levels and promotes a culture of quality awareness and accountability.
- Focuses on managing activities as processes that link together, which helps with more efficient resource use.
- Encourages companies to constantly evaluate and improve their processes to increase effectiveness and efficiency.
- Decisions are made based on the analysis and evaluation of data and information.
Key benefits of ISO 9001
- Improves operational efficiency and effectiveness.
- Enhances customer satisfaction by consistently meeting expectations.
- Helps in gaining a competitive advantage by demonstrating a commitment to quality.
ISO 27001: Information Security Management
ISO 27001 is the international standard for establishing, implementing, maintaining, and continually improving an information security management system. It provides a systematic approach to managing sensitive company information to remain secure.
Key aspects of ISO 27001
- Risk Management helps organizations identify potential risks and vulnerabilities and implement security controls to mitigate them.
- Focuses on protecting information from unauthorized access (confidentiality), ensuring the accuracy and completeness of information (integrity), and ensuring it is accessible to those who need it (availability).
- Provides a framework for implementing security controls, such as encryption, access control, and data backup, to protect sensitive information.
- Ensures compliance so that companies meet legal, regulatory, and contractual obligations regarding information security.
Key benefits of ISO 27001
- Helps protect organizations from cyber threats and data breaches.
- Builds trust with customers and stakeholders by demonstrating a commitment to information security.
- Reduces the risk of costly security incidents and ensures compliance with data protection regulations (e.g., GDPR).
What this means for Unit4 customers
As a true SaaS company, achieving ISO 9001 and ISO 27001 certifications demonstrates Unit4’s commitment to delivering high-quality services while ensuring robust data security, which directly benefits our customers.
With ISO 9001 certification, our customers can expect consistent, reliable service that meets their needs and expectations. This certification reflects our focus on continuous improvement, ensuring that we are always working to enhance performance, minimize downtime, and provide effective customer support.
It also signals our dedication to customer satisfaction, building trust and credibility in the quality of our services.
The ISO 27001 certification guarantees that we have implemented comprehensive security measures to protect customer data from unauthorized access, cyberattacks, and breaches.
Our customers can be confident that their data is handled with the highest level of security, ensuring compliance with global data protection regulations.
This certification also means that we prioritize secure development practices, reducing the risk of data loss and enhancing overall platform security.
Together, these certifications offer our customers peace of mind, knowing that we adhere to international standards in both quality management and information security. This not only strengthens our relationship with existing clients but also provides a competitive advantage, making us a trusted and reliable partner in the SaaS space.
Ready to learn more?
At Unit4, security and privacy are top priorities. We maintain a secure framework, ensuring the confidentiality, integrity, and availability of your data. We give you peace of mind knowing that your data is secure, allowing you to focus on supporting your customers and empowering your people.
You can find more information about how we work to protect our customers and communities from a range of data security risks and threats here, and you can see our full suite of integrated solutions here.
