Optimize your Unit4 experience with Success4U
Moving to the Cloud and embracing SaaS solutions are critical steps for businesses looking to future-proof their operations. Making the leap isn’t just about adopting new technology. It’s about ensuring that the transformation process is smooth, efficient, and aligned with your business goals.
That’s where Success4U comes in. It offers Unit4 customers a powerful support system to navigate their digital transformation journey and maximize return on investment (ROI).
If you’re an existing Unit4 customer looking to optimize your Cloud journey or a prospective customer evaluating how Unit4 can support your business goals, read on to discover how Success4U can help.
What is Success4U?
Success4U is more than just a customer support package. It’s a comprehensive service framework designed to guide Unit4 customers through every stage of their journey—from onboarding to optimization.
As businesses migrate from on-premises systems to the Cloud, Unit4 is committed to ensuring that no customer is left behind. Success4U provides tailored solutions that ensure seamless integration, proactive support, and continuous improvements.
Through this service, customers gain access to a full suite of resources and expertise. It’s not just about getting your software up and running; it’s about creating a lasting synergy between your corporate strategy and the digital tools needed to achieve it.
Success4U helps organizations make informed decisions, optimize their processes, and ensure their Unit4 investment delivers long-term value.
How does Success4U work?
At its core, Success4U acts as a “service wrapper” for Unit4’s SaaS offerings, providing you with a single access point to the entire Unit4 service portfolio. This means that from the moment you engage with Unit4 through purchasing, onboarding, and beyond, you’ll have continuous support and guidance. Customers can choose between two different service levels; Essentials and Professional. The Success4U Essentials is an all-digital, self-guided approach to customer success, while the Professional level includes a more tailored success planning with assigned customer success manager, elevated customer support with enhanced resolution SLA’s, premium education and in-product guidance, and more.
Some key components of Success4U include:
Customizable onboarding
A structured yet flexible approach ensures that each customer’s experience is tailored to their specific needs and business objectives. Whether you’re transitioning from legacy systems or adopting new solutions, Success4U ensures a seamless process.
Extended support SLAs and enhanced professional services
Success4U includes a wide range of services, from change management to continuous optimization. It addresses both technological challenges, such as data migration, and human factors like employee training and adoption.
Change management expertise
Success4U helps businesses manage not just the technical aspects of transformation but also the organizational changes needed for success. Ensuring employees are fully equipped and confident with their new tools is a top priority.
Community engagement
Paired with Unit4’s global community, Community4U, customers have access to a vibrant ecosystem of partners and peers who share insights, solve problems, and continuously improve their use of Unit4 solutions.
Intelligent standardization: A unique approach
One of Success4U's standout features is its commitment to intelligent standardization. Unlike rigid, one-size-fits-all service models, Success4U uses AI and automation to deliver tailored support.
This ensures that the service framework meets the unique needs of each customer while maintaining a standardized approach that drives efficiency and cost-effectiveness.
At the heart of this is the Success Catalog, an outcome-driven tool that allows customers to select their desired business outcomes. Success4U then aligns all necessary services and resources to achieve those outcomes, offering a truly flexible and personalized support system.
This makes it easier for organizations to adapt their technology strategy as their business evolves.
Why leverage Success4U?
Success4U demonstrates Unit4’s commitment to partnership and customer success. By providing comprehensive, flexible, and intelligent support, Unit4 helps organizations drive ROI from day one, making Success4U a key differentiator in the market.
For existing Unit4 on-premises customers, Success4U represents an invaluable asset in ensuring their Cloud journey is smooth, efficient, and continuously optimized. It’s designed to reduce friction, minimize disruption, and help customers realize the full value of their Unit4 investment.
Ready to learn more?
Unit4's Success4U is a comprehensive support framework designed to help businesses fully leverage Unit4's Cloud and SaaS solutions. From customized onboarding and extended support to proactive change management, Success4U ensures a smooth digital transformation.
Through intelligent standardization and a customer-focused approach, it delivers the resources and expertise needed to optimize your Unit4 investment and align it with your business goals.
Watch our on-demand webinar to explore how Success4U can benefit your organization. In it, we discuss the full scope of this service and how it’s helping businesses like yours optimize their Cloud experience and drive success. If you have questions we’d love to hear from you.
Transform your Unit4 experience with Success4U and start building the foundation for long-term success today!
