Discover a unified path to drive better ERP success outcomes
To better understand how ERP providers are evolving their customer success strategies, HFS Research, a globally recognized research and advisory firm, has produced an in-depth report on the latest trends in ERP and customer success.
HFS is known for its rigorous analysis of the most pressing challenges and innovations in the tech and services industries, providing actionable insights to business leaders, CIOs, and technology decision-makers.
In their latest report, HFS takes a close look at how Unit4 is reshaping its customer success approach with the launch of Success4U. The report explores Unit4’s decision to unify its customer-facing teams into a single, integrated unit and how this is designed to help businesses like yours accelerate value realization from ERP systems.
For CIOs and ERP leaders, this report provides insights on ERP adoption, aligning ERP capabilities with business outcomes, and best practices in customer success, specifically HFS Research is highly regarded for providing unbiased, forward-thinking analysis on how technology and services are evolving to meet the needs of businesses. Their take on Unit4’s new customer success strategy is particularly valuable for ERP customers who want to realize the full potential of their software investments.
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A new approach to achieving business value
Companies rely on ERP systems for operational efficiency and as engines of growth and innovation. Yet, the journey from ERP implementation to realizing meaningful results can be complex and, at times, overwhelming.
That’s where Unit4’s Success4U comes in—a new approach that’s reshaping how customers achieve value with their ERP systems.
You already know the potential that a flexible, intelligent ERP system brings to your organization. With Success4U, we’re doubling down on making sure that potential is fully realized—whether you’re using ERPx or taking advantage of our Continuous Release model.
Putting you at the center of success
With Success4U, we’ve taken a bold step to simplify and speed up the process of unlocking value from ERP systems. We’ve brought together our professional services, customer support, and training teams into one dedicated customer success unit with the goal of making sure your journey with us is smoother, faster, and more focused on the outcomes that matter most to your business.
Unit4 has taken a big step ahead of its competitors in making ERP adoption more customer-centric by unifying how they deliver customer success as a best-in-class client-first experience model. With Success4U, customers no longer have to navigate different teams to get the answers to their questions, get support for new functionality, or co-innovate.
This is more than just a reorganization. By bringing all our customer-facing teams under the Success4U umbrella, we’re giving you one point of contact for all your needs.
Whether it’s getting answers to questions, navigating new features, or co-innovating on the next phase of your ERP strategy, Success4U is here to ensure you’re always moving forward quickly and effectively. No more bouncing between different departments or waiting for responses. It’s all about speed, clarity, and focus on what drives value for your business.
Accelerating time to value
Speed and simplicity are at the heart of what makes Success4U different. Our goal is to radically shorten the time it takes for you to achieve measurable business results. We know that ERP systems can be complex, but with Success4U, we’re here to help you cut through that complexity and start seeing results sooner.
This isn’t just about technical support—it’s about ensuring you get business value from your ERP faster. By combining customer success expertise, industry best practices, and standardized approaches, Success4U gives you the tools to align your ERP with your business goals.
Whether you’re looking to improve operational efficiency, enhance customer experience, or boost revenue, Success4U helps ensure you’re applying your ERP in ways that make a tangible difference.
Why a Customer Success Manager changes the game
For those who want to get the most out of their ERP investment, the professional package comes with a powerful advantage: an assigned Customer Success Manager (CSM). This isn’t just a point of contact—it’s a strategic partner who works closely with your team to understand your unique challenges and goals.
Your CSM ensures you’re getting the most out of your ERP system by providing proactive guidance, tailored recommendations, and ongoing support. This could be optimizing your current processes, rolling out new features, planning for future growth, and helping you make informed decisions that move the needle for your business.
This level of personalized support means you’re never left guessing how to apply new functionality or get the most out of your system. Instead, you have a trusted advisor who’s focused on helping you drive outcomes that matter, like improved efficiency, enhanced customer satisfaction, or higher revenues.
Simplifying ERP Adoption for long-term success
At its core, Success4U is about making ERP adoption as simple and straightforward as possible so your team can focus on delivering results. With a unified customer success team, you’ll have the resources and expertise you need to not only implement ERP more smoothly but to fully harness its potential in driving business-critical outcomes.
The Success4U model is built around helping you activate software-augmented capabilities that lead to real-world improvements like streamlining operations, optimizing decision-making, or creating standout customer experiences.
Ready to learn more?
Download the latest HFS Research report on ERP trends and learn how Success4U is redefining customer success for Unit4 customers. While the report focuses on ERP, Success4U is available to all Unit4 customers, regardless of the specific Unit4 solutions they are using.
For more information on how Success4U can transform your ERP experience, check out this detailed overview.
